Privacy Policy

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name, company name, and contact information (email, phone, address)
• Building and property information
• Service request details and maintenance history
• Payment and billing information
• Account credentials for our customer portal

Automatic Information

When you access our website or portal, we automatically collect:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns
• Referral source and exit pages
• Cookie data (see Cookie Policy below)

Service Data

In the course of providing elevator services, we collect:

• Equipment specifications and maintenance records
• Service call logs and work order details
• Inspection reports and compliance documentation
• Photos and technical documentation

We use collected information for the following purposes:

• Service Delivery: To perform elevator maintenance, repair, and modernization services
• Communication: To respond to inquiries, send service updates, and provide customer support
• Account Management: To create and maintain your customer portal account
• Billing: To process payments and send invoices
• Compliance: To meet safety regulations and maintain required records
• Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional materials (with your consent)

We may share your information in the following circumstances:

Service Providers

We may share information with third-party vendors who assist with:

• Payment processing (credit card processors, ACH services)
• Cloud hosting and data storage (Supabase, Vercel)
• Email communications (Resend)
• Analytics and performance monitoring

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Our website uses cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns
• Improve website functionality and user experience

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Secure cloud infrastructure with role-based access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records and compliance documentation are retained per industry regulations (typically 7 years).

Depending on your location, you may have the following rights:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at sales@exoduselevators.com.

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

For questions or concerns about this Privacy Policy or our data practices, please contact: